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HELP SECTION

Shipping Policy

Shipping Policy

Thank you for shopping with us. Please read our shipping policy before placing an order.

Processing Time

  • Orders typically take 3-4 business weeks to process before shipping.
  • During new drops, sales, holidays, or high order volume, processing times may be longer.
  • Custom, made-to-order, or pre-order items may take additional time.

Shipping Time

  • Once shipped, domestic orders usually arrive within 2–7 business days depending on the carrier and your location.
  • International shipping times may vary depending on the destination country and customs processing.
  • Delivery dates are estimates and are not guaranteed.

Tracking

  • Customers will receive tracking information by email or text once their order has shipped.
  • Tracking updates may take 24–48 hours to appear after the label is created.

Delays

  • We are not responsible for shipping delays caused by carriers, weather, customs, incorrect shipping information, lost packages, or other issues outside of our control.
  • If your package is delayed, please contact the shipping carrier first.

Incorrect Address

  • Please make sure your shipping address is correct before placing your order.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If an order is returned due to an incorrect address, the customer may be responsible for additional shipping costs.

Lost or Stolen Packages

  • Once a package has been marked as delivered, we are not responsible for lost or stolen items.
  • If you believe your package was stolen, please contact the carrier and file a claim.

Final Sale

  • Due to the nature of our products, all sales are final unless the item arrives damaged or incorrect.
  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and your order number.

Contact

If you have any questions regarding your order, please contact us through our email or social media support page.

Returns

Return Policy

Please read our return policy carefully before placing an order.

All Sales Final

  • All sales are final.
  • We do not accept returns, refunds, or exchanges unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Items

  • If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery.
  • To be eligible for a replacement or refund, customers must provide:Their order numberClear photos of the itemPhotos of the packaging if needed

Size Issues

  • Please review all sizing information before placing your order.
  • We are not responsible for sizing issues if the customer orders the wrong size.
  • Because many of our items are made-to-order, we do not offer size exchanges.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages that have been marked as delivered.
  • Customers should contact the shipping carrier directly if they believe their package was lost or stolen.

Cancellations

  • Orders cannot be canceled once they have been placed.
  • If you need to update your shipping address or contact information, please contact us as soon as possible after placing your order.

Chargebacks

  • Filing a false chargeback for a delivered order may result in being blocked from placing future orders.

Contact

For any issues with your order, please contact us through our email or social media support page with your order number included.

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